Refund Policy
Last Updated: June 2026
At Forester Family Farm, we take pride in producing high-quality products and providing excellent customer service. Due to the perishable nature of many farm products, our refund policy differs from that of traditional retail stores.
Perishable Products
Because food products are perishable, we generally do not accept returns once products have been picked up, delivered, or shipped.
We encourage customers to inspect their order promptly upon receipt.
Refund Eligibility
Refunds may be considered in situations including:
- Incorrect products provided
- Missing items from an order
- Product quality concerns
- Orders that cannot be fulfilled by us
- Other circumstances approved at our discretion
Refund requests must be submitted within 24 hours of receiving your order.
Product Quality Concerns
If you believe there is a problem with product quality, please contact us as soon as possible.
To help us evaluate the issue, we may request:
- Photos of the product
- Order information
- A description of the concern
Approved claims may result in:
- Replacement product
- Store credit
- Partial refund
- Full refund
The remedy offered will be determined at our discretion.
Incorrect or Missing Items
If you receive the wrong item or believe part of your order is missing, please notify us within 24 hours.
If verified, we may:
- Replace the item
- Provide store credit
- Issue a refund for the affected item
Customer Errors
Refunds are generally not available for:
- Orders placed incorrectly by the customer
- Failure to attend scheduled pickup times
- Failure to provide accurate contact information
- Failure to properly store, handle, or prepare products after receipt
- Change-of-mind purchases after fulfillment has begun
Deposits
Deposits for bulk meat orders, custom processing, CSA shares, subscriptions, or special orders are generally non-refundable unless otherwise stated at the time of purchase.
Deposits reserve inventory, production capacity, or processing appointments and may not be recoverable once commitments have been made.
Order Cancellations
Orders may be canceled before fulfillment begins by contacting us directly.
Once fulfillment, packaging, processing, or delivery preparation has begun, refunds may not be available.
Our Right to Cancel Orders
We reserve the right to cancel any order due to:
- Product unavailability
- Processing delays
- Pricing errors
- Suspected fraud
- Circumstances beyond our control
If we cancel an order, customers will receive a refund of amounts paid for unavailable products.
Contact Information
Questions regarding this Refund Policy may be directed to:
Forester Family Farm
info@foresterfamilyfarm.com